Customer Care Representative Job at MTN Nigeria

mtn customer care representative job

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, their brand is instantly recognisable. The Tech Giant is currently recruiting capable hands to fill the Customer Care Representative positions.

MTN CUSTOMER CARE HALL

Job Title: Customer Service Executive

Location: Ilorin (Kwara State)
Address: No 10 Bola Saadu Building, GRA Ilorin

Job Summary

·        The Customer Service Executive is responsible for answering incoming calls; forward callers to appropriate employees and escalate complaints. MTN CCR picks calls routed to MTN customer care number 180

Key Responsibilities

·        Answering incoming calls. Having Conflict resolution skill and not joining issues with customers; patience is very essential in customer service

·        Attend to customers queries, provide customers service requests and escalate complaints

MTN CUSTOMER CARE REPRESENTATIVES AT A NIGHT SHIFT

Qualifications and Experience

·        Minimum OND, ND, NCE, BSc/HND required in any field

·        Applicant must be fluent in English and any of Nigerian 3 major languages; Yoruba, Hausa or Igbo

·        Computer skills including the ability to operate word-processing programs at a basic proficient level. Proper training is available.

Behavioural Competencies:

·        Adaptability

·        Attention to Detail

·        Customer Service

Working Situation:

v  8 hours (Full - Time) & 5 hours (Part - Time) working hours

v  Standing medical service with standard hospitals. Almost free.

v  2 days work off for Full – Time and 1 day work off for Part – Time

v  1 hour break for Full – Time and 30 minutes break for Part – Time per shift.

v  Leave and medical leave available

Salary:

            Attractive salary with add-on

Ø  Full – Time N40,000 and above

Ø  Part – Time N25,000 and above

Training fee is also paid at the end of the training even in occasions were applicant is not employed or wish not to continue with the work

Salary is paid 25^th of every month

Mode of Application:

ü  Applicants should submit hard copy of CV to iSON BPO

ü  LADDU offers free submission of CVs and follow up. CV should be sent to LADDU official e-mail address lafiagiladdu@gmail.com

ü  Applicants should clearly indicate language applying for; Hausa, Yoruba or Igbo

For more information, use the comment box below or click to call